Job Title: Service Coordinator
Company: MTX Technologies Inc.
Location: Cambridge, ON (In-Person)
Type: Full-time
Position Summary:
We are looking for a highly organized and detail-oriented Service Coordinator to join our team. The Service Coordinator will be the central point of contact between clients, technicians, and management to ensure efficient scheduling, timely resolution of service requests, and high client satisfaction. This role is essential in keeping our helpdesk and field service operations running smoothly and on schedule.
Key Responsibilities:
- Act as the first point of contact for incoming service tickets and client requests
- Prioritize, schedule, and assign service requests to the appropriate technical personnel
- Monitor ticket queues to ensure timely follow-up, resolution, and client updates
- Coordinate and dispatch field technicians for onsite visits
- Communicate with clients regarding service timelines, updates, and feedback
- Assist with procurement of hardware/software related to client service tickets
- Maintain accurate service records, technician logs, and time entries
- Support client onboarding and offboarding processes in coordination with technical staff
- Provide administrative support to the technical team as needed
- Participate in continuous improvement of service delivery processes
Required Qualifications:
- 2+ years experience in a coordinator, dispatcher, or service-related administrative role
- Strong organizational and multitasking skills
- Excellent communication and interpersonal abilities
- Familiarity with ticketing or PSA systems (e.g., ConnectWise, Autotask, Datto RMM)
- Comfortable with Microsoft 365 and general IT terminology
- Ability to remain calm and professional in fast-paced, client-facing environments
Preferred Qualifications:
- Experience in an MSP (Managed Service Provider) or IT services environment
- Knowledge of basic IT support workflows and service desk operations
What We Offer:
- Salary 40k annual
- Health and dental benefits package
- Unlimited Vacation (Fair Use policy)
- Opportunities for training and career advancement
- A collaborative team culture and the chance to grow with a fast-moving company